Frequently Asked Questions
WHAT HAPPENS IF I DON’T GET THE RESULTS I WANT FROM THE TRAINING? IS THERE A GUARANTEE?
WHAT IF I AM UNSATISFIED?
HOW DO YOU ENSURE WE ARE GETTING A COMPLETE AND HONEST LIST OF ANY BEHAVIORAL CONCERNS FOR THE DOG WE ARE ADOPTING?
WHAT DO YOU DO WHEN YOU COME ACROSS A DOG THAT CANNOT BE SAFELY RE-HOMED AS A PET OR WORKING DOG DUE TO THEIR BEHAVIORAL CHALLENGES?
DO YOU EVER EUTHANIZE DOGS?
Sometimes we take in dogs who have extensive bite histories, who have been rehomed time and time again, or otherwise have been deemed unsafe by an owner surrender or a local shelter. Often training with us is their last hope before euthanasia. Although we wish we could say that no dog deserves that kind of punishment, the truth of the matter is that some dogs are genetically or psychologically unsound and their quality of life would suffer too much under the circumstances necessary to keep a handler, owner, other dogs, and the public safe from danger. For these dogs, the most humane outcome is unfortunately euthanasia. To date we have only had to choose humane euthanasia for one Gang Member, and returned one Gang Member to the shelter because they had not disclosed to us that he had been homed 7 times and bit 7 owners and we did not have an open foster that could accomodate his needs at the time. We assume that he was also euthanized.
REST IN PEACE HENDRIX & RINGO
WHY DO YOU USE PRONG COLLARS?
We use prong collars because we find them to be one of the best tools for gently communicating and connecting with the dog. Even though they’re often portrayed as dangerous or harsh tools, they’re far from that. Do not let their appearance or the ignorant and uneducated opinions of others mislead you into making the wrong, and often detrimental, decision for your dog. Prong collars are actually one of the safest and most gentle ways to effortlessly communicate both during training and after.
WHY DO YOU USE E-COLLARS?
Because they are so neutral, mild, and their use involves very little mechanical mastery, making it a necessity for owners without expert canine handling skills. Modern e-collar training allows for the very best communication and transferring of skills from trainer to owner. While many are concerned that the dog is being “shocked” into listening, the truth is, contemporary, high-end e-collars are based on the same technology as TENS machines used for physical therapy in humans. Which means, your dog feels a mild, benign sensation that is not harming to them mentally or physically. Most dogs work at e-collar stim levels that most humans often can’t even feel. In addition, the e-collar enables many challenging issues (reactivity on walks, jumping, barking, stealing food) to be resolved quickly and easily. It’s also the ONLY way to safely have your dog off-leash and maintain reliability. The ability to keep your dog safe with a reliable way to recall your dog back to you, even at great distances, is something that remains unavailable with any other tool.
HOW DO YOU TRAIN WITH AN E-COLLAR AND PRONG?
YOU TAKE IN DOGS THAT ARE FEARFUL AND NERVOUS – WE SHOULDN’T USE AN E-COLLAR WITH THEM, RIGHT…?
Actually, modern e-collar training, combined with our unique approach to it, is the very best solution for seriously and even dangerously fearful dogs. Although counterintuitive, we’ve turned around severely fearful/insecure/nervous dogs when all other approaches had failed.
I CAN’T AFFORD YOUR PROGRAMS, BUT I LOVE YOUR MISSION AND I WANT TO ADOPT – WHAT CAN I DO?
I PURCHASED A TRAINING PROGRAM AND WOULD LIKE A REFUND AND TO RETURN THE DOG, AM I ELIGIBLE?
We have a very strict no refund policy. Your payment for services and commmitment to your training plan supports our programs that save the lives of dogs in need and veterans and other individuals with disabilities in need of service dogs. When you pay for services with us, you are reserving a dog and potentially space in our kennels that we no longer advertise as available to new clients. The only clients eligible for a refund are those who we are unable to provide the services that they paid for due to the fault of one of our trainers, or our company. We do not ever offer refunds for those who change their mind about an adoption, services they have not yet received, relocate out of our service area, or are unhappy with their dog’s training level. In special circumstances we do try to accommodate our clients by offering an alternative as a courtesy, but we do not approve refund requests for any reason other than our own inability to provide and complete the service that you paid for whether you decide to keep the dog or not.
IF I DECIDE TO RE-HOME THE DOG I HAVE ADOPTED, AM I ABLE TO DO THAT MYSELF?
Rehoming one of our dogs is a breach in contract and will be subject to an involuntary re-posession of the dog from whomever you give the dog to, whether it is a stranger, family, friends, shelter, another rescue, etc. We do not allow individuals who have not been screened by our trained professionals to take ownership of our dogs under ANY circumstances. This is punishable with a hefty fine according to the contract you will sign at adoption.